Shipping

How long will it take to receive my order?

Shipping times vary depending on your location. Domestic orders typically arrive within 3-7 business days, while international orders may take 10-15 business days. You will receive a tracking number once your order is shipped.

What shipping courier you use?

We

Where do you ship your products from?

We are currently based in Metro Manila and our products are available in physical stores in Siargao Island at Name Shop & Name Shop 2

Do you ship Internationally?

Yes, ....

Candles

What ingredients are used in Jhelsea Candles?

We use a 100% natural soy wax blend, wooden and lead-free cotton wicks, and premium fragrance oils with essential and phthalate-free synthetic oils, ensuring a clean and safe burn.

How long do Jhelsea Candles burn?

Our candles typically burn for 30 to 50 hours, depending on the size. For the best results, follow our candle care tips.

Are your candles eco-friendly?

How can I prevent my candle from tunneling?

Let your candle burn until the wax melts evenly across the surface (full melt pool) during the first use to avoid tunneling.

Incense

What ingredients are used in Jhelsea Candles?

We use a 100% natural soy wax blend, wooden and lead-free cotton wicks, and premium fragrance oils with essential and phthalate-free synthetic oils, ensuring a clean and safe burn.

How long do Jhelsea Candles burn?

Our candles typically burn for 30 to 50 hours, depending on the size. For the best results, follow our candle care tips.

Are your candles eco-friendly?

How can I prevent my candle from tunneling?

Let your candle burn until the wax melts evenly across the surface (full melt pool) during the first use to avoid tunneling.